four seasons nyc does not suck, either

OK so flying out of Logan sucked.
Firstly, we were flying US Airways but booked through United. This time we were smart enough to go check-in at US Airways. Having a first class ticket, I went to the first class check-in. However, there were only two staff serving first class, so everyone lined up behind me actually lined up over at regular check-in and get served first.
Now, in a civilized country that prides itself on service (like say, I dunno...Japan) that does not happen. What usually happens is the first open counter at the regular check-in asks the people lined up at first to come check-in. Because we're better? No, because we've got first class tickets, which cost more. Why do they cost more? Because we are paying for better service. This a concept entirely lacking at Logan Airport.
So I finally get to check-in and she tells me "This is the wrong check-in. You're on a Shuttle flight, which has its own check-in down there." Ah right, of course I was supposed to just know this somehow. So she begrudgingly checks me in, but won't check my buddy's bags. Oh and btw the flight has been cancelled so we're on the next flight, and no first class seat.
We walk down the terminal to the Shuttle check-in line (no first class check-in at all for some reason) and get told: "Ask at the gate for first class, I can't do that here?" Huh? Can you be more specific as to why you can't? Different computer system? What, they have a separate booking and seating system at the gate? What, then, is the purpose of actually having a dedicated Shuttle check-in if you can't actually assign first class seats to a first class ticket holder? This discussion ends quickly with me as the recipient of a blank stare (this is a recurring theme, btw.)
So we go through Security Theatre and to the gate. I hand over my first class ticket and my coach boarding pass and ask for a first class seat.
"There are no first class seats."
[Tickets slid back across the counter. Blank stare.]
...
"Uh...ok. Thank you...umm...so what are my options?" I ask as humbly as possible.
...
[Blank stare...]
...
"You'll have to get a refund of the difference from whomever sold you the ticket."
[Blank stare.]


Wow, service with a smile!

So we got to La Guardia without incident, lined up for a cab with everyone else, and decent in the joy that is riding a NYC cab into Manhattan on a Friday afternoon. After cutting off everyone, crossing 12 lanes to get into the EZPass tunnel entrance, tail-gating a bus, and riding expertly in the blind spot of not one but two limos, we arrived on the island to battle mid-town traffic up 3rd to 57th. Our cabbie displayed his driving prowess by weaving back and forth between lanes as if we were the only car on the road, attempting to crush pedestrians who crossed against the light, who crossed with the light, who stayed on the sidewalk...the 20 minute ride from the airport took an hour before we got to the Four Seasons.

Ah, the Four Seasons. Huge 35th floor suite looking north out of the bedroom complete with park view. Every female at the concierge desk beautiful and Euro-accented, every male chiseled handsome and gay. We attempted to get Two Boots delivered but they wouldn't come up past 51st even with a $50 tip promised, so I went for Chinese takeout and enjoyed my sweet 'n sour pork with shrimp fried rice whilst watching the SciFi Channel in the suite lounge.

Today we had a reasonable schedule of interviews; some non-useless candidates that we may see again. And now gearing up for the evening flight to Toronto.

1 comment:

Myron said...

Certain jobs have BOQ's (bona fide occupational qualification): firefighters must be able to climb up a ladder, flight attendants must be thin enough to fit in the airplane aisles, etc. People who work behaind a counter at an airport in the U.S. can only be hired if they are incompetent, uncaring and stare blankly - just being a minority will not guarantee you a job with the airlines.

I feel your pain!
Love,
Papa