Fascinating.
From: renfield.kuroda@morganstanley.com
Received: 07/31/2002 11:05pm Central Standard Time (GMT - 5:00 )
To: customerservice@networksolutions.com
Subject: I have a different dot com forwarding question
name: renfield kuroda
comment: isn't forwarding. www.giveyourmeat.com should be forwarding to http://renfield.net/blog.html but
it's still giving the under construction page.
x: 1
email: renfield.kuroda@morganstanley.com
domain: giveyourmeat.com
y: 12
service_request:
topic_id: REG3DCF
nictrack:
topic: I have a different dot com forwarding question
type: NSI-managed
------ Please do not remove your unique tracking number! ------
<<#26085-35576#>>
##########
Dear Mr. Renfield Kuroda ,
Thank you for contacting VeriSign.
With regard to your inquiry, our records indicate the that web forwarding service has already been activated. Everything is working on our end.
Please know that your inquiry is important to us, and we value your business.
Best Regards,
GIRLIE001
VeriSign, Inc.
##########
I'm glad to hear that. Now can you do me a favor? Can you open a browser and type:
http://www.giveyourmeat.com
When I try it, I get Verisign's Under Construction page. That, in my opinion, does NOT mean that "everything is working".
Regards,
r e n
##########
Dear Mr. Renfield Kuroda ,
Thank you for contacting VeriSign.
We have received your request to activate/modify your Web Forwarding.
In order to begin, it will be necessary for you to have your account number and password available. If you need to retrieve this information please go to the below link and click the "Forgot your Account Number or Password" link.
https://www.netsol.com/en_US/manage-it/login.jhtml
In order to activate/modify your Web Forwarding, please follow the instructions below:
1. Please visit our main site located at www.netsol.com
2. At the top of the page, click the "Account Manager" tab.
3. Under the "Returning Customers" header, input your account number and password, click "Login".
4. Click the domain name that you want to set up your Web Forwarding for.
5. Click the "Web Forwarding Service" link located beneath the yellow "Web Site Manager" button.
6. Click the "Dot Com Forwarding" radio button.
7. Input the domain name or IP address that you want your domain to forward to in the dialogue box provided, click "Go".
**It will take 24-48 hours for your forwarding to be activated**
Please know that your inquiry is important to us, and we value your business.
Best regards,
NATIVITY001
VeriSign, Inc.
##########
Is this a joke? Or is this some kind of non-human, auto-response email?
Let me explain the situation very clearly:
* I paid you money for web forwarding
* Web Forwarding has been turned on to forward www.giveyourmeat.com to
renfield.net/blog.html
* you (Verisign) have verified that the Web Forwarding service is functioning properly
* I have verified that it isn't. When I go to www.giveyourmeat.com, I get the Verisign Under Construction page.
r e n
##########
Dear Mr. Renfield Kuroda ,
Thank you for contacting VeriSign.
If you have registered or modified domain information, these updates can not be seen immediately. Once your modifications have been completed, it will take 24-48 hours before your new information will be visible on the Internet. This 24-48 hour delay is due to zone file propagation.
The zone files, which update the Internet, are not transferred instantaneously. They take at least 24 hours to upload to the Main Root Servers which, in turn, spread information throughout the Internet. This can create delays of up to 48 hours before changes are visible in our WHOIS database, located at: http://www.netsol.com/cgi-bin/whois/whois
These updates are made at 12am & 12pm Eastern Standard Time.
Requests received and completed by these times will be included in the next zone file update. However, your record may not be visible in the VeriSign WHOIS database for 24-48 hours from the time of the zone file update.
To check WHOIS, please cut & paste the following URL into your browser or go to our main page and click "Whois Lookup" in the upper right hand corner:
http://www.netsol.com/cgi-bin/whois/whois
Best regards,
NATIVITY001
VeriSign, Inc.
##########
Once again this information is quite interesting, but entirely irrelevant. I have not changed any DNS information, I have paid for your Web Forwarding service. I assume this means that the server Verisign uses to host the domain www.giveyourmeat.com
I'll ask this again: can you open your browser and type www.giveyourmeat.com
Regards,
r e n
P.S. I have now gotten responses from "NATIVITY001" and "GIRLIE001" -- are you actual human beings with names, or just (fairly) intelligent bots?
##########
Dear Mr. Renfield Kuroda ,
Thank you for contacting VeriSign.
We have checked on our end and the forwarding is working fine. Please
double-check on your end.
Please know that your inquiry is important to us, and
we value your business.
Best regards,
FORSYTH001
VeriSign, Inc.
##########
Thank you, "FORSYTH001".
Whatever you did, it now works: www.giveyourmeat.com
renfield.net/blog.html
Regards,
r e n
P.S. You are a computer program, right? "FORSYTH001", "NATIVITY001" and
"GIRLIE001" are some kind of code/server version handles, eh? Or are you
all actual human beings who are just not allowed to respond to customer
inquiries in any way that deviates from some internal customer service
handbook? Well, human or machine, my problem has finally been fixed, so
thank you.
##########
Dear Mr. Renfield Kuroda ,
Thank you for contacting VeriSign.
Just glad to be of service.
We appreciate your message and look forward to providing you with continued quality service in the future.
Best regards,
FORSYTH001
VeriSign, Inc.
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